FAQ

This is the number one question we receive and the answer is YES! Our candles are 100% natural, organic and our oils are sourced from the highest quality manufactures around the world. With over 2000 candles sold, we have not had 1 person come to us and say that they got headaches or allergies acted up. I would say that is a pretty good record so far.

Every candle is artisan made right inside my home studio in Madison, Alabama. I make each and every one of them myself so there is no mass producing, no machines and that is why you will always receive a high-end product made with love -

No! This can be a potential fire hazard. A burning candle should never be left unattended or overnight for any reason. It's important to extinguish any burning candle when there is a possibility of it burning out-of-sight.

Trimming the wick to 1/4" before lighting each time is important to keep the flame from developing a flame that is too tall, which can be hazardous. A large flame can be a fire hazard, develop soot on the inside of the jar, and result in a candle that doesn't perform to its best capabilities. Also, be sure to discard the trimmed piece of wax and don't allow it to remain inside the candle. This can also be a potential fire hazard./p>

On the first burn, make sure you burn the candle until you get a full pool. A full pool is when the wax melts all the way to edge of glassware (approx. 3-4 hours) or round jars (approx. 1-2 hours).
Blowing out the flame before a full pool is achieved will result in candle burning unevenly around wick which drowns out flame over time

Yes, Our candles are made using only the finest quality ingredients and materials. However, it’s very important that you burn candles responsibly to ensure their safe use.
>Please follow these guidelines to keep your candles a bright and beautiful part of your life.
Remove all packaging and larger crystals before lighting.

Place on a protected, heat-resistant, dry surface, away from anything that can catch fire, and out of reach of children and pets.

Keep wick(s) trimmed to the 1/4 of an inch. This includes wooden wicks.

If smoking occurs, check for drafts or high traffic areas, which may cause flame to flicker and smoke.

Keep the wax pool free of wick trimmings, matches, or any combustible material.
Keep the wick centered.

Avoid burning candles in drafts.

Never leave burning candles unattended.

Keep them within sight at all times.

Keep all matches and lighters out of the reach of children.

Teach everyone in the family the rules of safe candle use.

1/ We carry out thorough and systematic quality control checks to guarantee the quality of all of our products. Despite these precautions, we do not handmake our wicks therefore sometimes you can get a bad wick. If this happens we will gladly send you out a new candle at no cost to you.
If this should happen and one of our products did not bring you full satisfaction, please send us the following information via our contact form in order for us to provide an appropriate answer to your request: – your order number, – your candle, – pictures of your product
Once this is received and we determine it is our fault, we will send you a replacement.

Our support includes phone, and email regarding product functionality; orders, placing an order, help with questions about scents or products, including out-of-stock items and any observed defect in one of our products. You can call us if you are bored, however, we would prefer you call someone else.

Yes! That is the beauty of the internet. We can be reached 24 hours a day, 7 days a week.

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Subscriptions are not billed on the 1st of each month. They are billed at the same time as you originally ordered. ex: If you order a subscription gift set on Dec. 21, then you will be billed again on Jan, 21. On Jan 22, I will start curating your box and it will be shipped out within 7 days..

On average, it will take 10-12 days for you to receive your order. I know that sounds like a long time but the reason it takes so long is every single candle we make is made to order. We do not like leaving candles on the shelf for more than 30 days. We want all of our customers to know they are receiving a fresh candle that has specifically been made for them..